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"During our audit, we chose to use HCCS's ChartStream program to supply them with the audit materials. Using the ChartStream program was very easy. Throughout the upload phase if something was uploaded incorrectly by us or if there was a concern about how materials were identified, HCCS was right there to work with us. Once our materials were uploaded, the findings were provided in a timely manner."
Tara Sears, M.A.
Compliance Specialist
Umpqua Health
"As part of the conclusion of the audits we had a conference call with HCCS which was quite helpful as they could not only tell us about our findings and what practice alterations would be most beneficial based on our company, they could also provide insight into how our findings compared to those across the nation. Again the entire HCCS team we worked with were quite knowledgeable.
I recommend working with this company. In fact, prior to the conclusion of our second audit, we engaged them for another. This has been a productive business relationship."
Tara Sears, M.A.
Compliance Specialist
Umpqua Health
"They are a good resource for us; they've become like one of our local coders. If somebody has a question, they will provide us with assistance, either directly coding the account or educating us on what's important to look for. They help our coders if they run into something they're uncomfortable with or unfamiliar with. HCCS has allowed us to get on a better timing schedule, send our bills out in a timely manner, and not have to hold things up while waiting for coding.
HCCS has had a positive impact not just on getting the work done, but also on the quality of the work."
Interview from Sharing Magazine (THA), Volume 7, No. 1: "Deciphering the Code: Remote Coding Service Helps Hospital Reclaim Millions in Unbilled Services"
Stephen Bowerman
Senior Vice President/CFO
Midland Memorial Hospital
"Our return on investment has been great because the coding is better and much faster. Ultimately, HCCS gave us what we needed and we've seen a great increase in accuracy and level of coding. HCCS is generating revenue because small coding details aren't missed. Revenue turnaround is faster and we don't have to pay for vacation, sick time, and a backup for vacations. HCCS has been a great partner for this organization and that is why we have continued our relationship."
Interview from Texas Hospital Magazine (THA), Volume 16, Issue 3: "Cracking the Code for Better and Faster Billing in Rural Hospitals"
Adam Willmann, FACHE
CEO
Goodall-Witcher Hospital
You have questions and we have answers
Our expertise expands over all chart types including:
- Inpatient
- Outpatient
- Emergency room
- Same Day Surgery
- Observations
- Physician Clinics
- Professional-Fee Services
- Home Health
There's almost nothing we don't code! Not sure if we cover it? Please inquire with us.
Our client services team has one responsibility: Keep our clients happy!
They handle the training of on-site clerical personnel and they act as liaisons between your facility and the rest of HCCS. They are available anytime to answer questions, address client concerns, and assist clients in any other way they can. Regardless of where your facility is located, HCCS client services is close at hand. They have proven very effective problem solvers, and have a superb track record of averting even the most certain disasters in HIM departments.