Our client services team has one responsibility:
Keep our clients happy!
They handle the training of on-site clerical personnel, and they act as liaisons between your facility and the rest of HCCS. They are available anytime to answer questions, address client concerns, and assist clients in any other way they can. Regardless of where your facility is located, HCCS client services is close at hand. They have proven very effective problem solvers, and have a superb track record of averting even the most certain disasters in HIM departments.
HCCS offers medical coding audits that are designed to give you an accurate picture of where your facility stands in regards to all facets of coding accuracy. Now more than ever it is critical to identify and subsequently rectify coding errors before your errors are discovered by someone like a RAC.
The sample of the ED audit includes:
Based on the audit results, information is presented to provide:
These errors are much more common than many believe and the presence of any one of them can be too much to ignore from a compliance standpoint and is indicative of undercoding that can amount to tens, if not hundreds, of thousands of dollars in lost revenue each year.
Finding a few hundred thousand dollars in entirely legitimate, yet unrealized revenue at a facility is a discovery of these audits that is not at all rare. This is the product of accurate coding, and is why our company standard of 95% accuracy is so important.