our Management team

William Cronin

Chief Executive Officer

Bill graduated with a BS in Engineering from DIT in Dublin, Ireland and spent 16 years in the electronic control industry specializing in environmental control systems for large commercial, industrial, and healthcare facilities in Los Angeles, Houston and Chicago. He also has two and half decades in the Health Information Management side of healthcare, mostly in the field of remote coding and auditing.

Bill has founded, owned and been CEO of two successful remote coding businesses, namely MedGrup and HCCS. He established MedGrup in 1993 and oversaw its journey from a humble remote coding company to what many considered the premier coding company of its time. Bill Cronin was a pioneer at the time as remote coding businesses were unheard of, whereas now this practice is essentially industry norm.

Bill sold MedGrup in June 2002 and left the company just over a year later. In early 2006 he founded HCCS and was immediately joined by his former CFO and CIO from MedGrup. As HCCS grew, Bill was quickly joined by most of the remaining MedGrup senior management team, senior auditors, and many of the seasoned coders. HCCS from the onset was on a path of success stemming from the experienced team who had successfully worked together previously. Since April 2006 HCCS has expanded to more than 150 coders, auditors, and HIM professionals, and continues to grow.

James Cronin

Chief Operating Officer

James has received a BS in Business Administration with an emphasis in marketing from the University of Colorado. He is also currently enrolled in a program where he will receive an MS in Health Information Management, subsequent to which he will sit for his RHIA credentials. James joined HCCS in December of 2009 after graduating from University.

James is responsible for leading all of HCCS’s sales strategies, for securing new businesses and both developing and enhancing our relationships with clients. Additionally as Chief Operating Officer, Mr. Cronin oversees nearly all of HCCS’s country wide operations including coding, human resources, recruiting and marketing. Under his supervision HCCS has continued to expand whilst not sacrificing the quality of our services.

Jennifer Burnham

Chief Financial Officer

Jennifer has received a MS in Accounting from the University of Texas. She joined HCCS after completing her undergraduate studies in May of 2011.

She contributed, not only to the creation and implementation of our company created account reconciliation/time-keeping system, ChartCounts, but its ongoing improvement and upgrading. She works very closely with HR in day-to-day activities and to maintain compliance in company polices and payroll practices. Jennifer is responsible for the overall accounting and financial reporting functions for HCCS. Additionally, as Chief Financial Officer, Jennifer manages the company's financial statements, general ledger, payroll, accounts receivable and payable, budgeting, tax compliance, and other various special analyses.

Jenan Custer, RHIT, CCS, CDIP, CPC

VP of Operations

Jenan Custer joined HCCS in 2008 as an emergency department coder. Her managerial talents and value to the HCCS team were recognized by both the CEO and COO. Jenan ascended to Director of Coding Operations in 2010 where she is responsible for all coding, auditing, and consulting operations. Jenan oversees all day to day coding operations at all HCCS client sites. Jenan is a well-known speaker and boot-camp instructor on a wide number of topics including, but not limited to, Coding, HIM Compliance, Rural Health Care, Clinical Documentation Improvement, and Revenue Cycle Integrity.

 In February of 2018 Jenan received the Excellence award through the Innovation Institute’s Annual Values Recognition Celebration. She demonstrates excellence in her desire to foster an environment of continuous learning, encourage innovative ideas, and through her dedication to the HCCS team.